UX Teardowns Vol. 1
The Amtrak eTicketing Platform
It all started with
an ill-fated attempt to book a train ticket to Rhode Island over the Summer.
What happened next was a days-long teardown of the Amtrak eTicketing Platform through a User Experience lens.
Next steps: REDESIGN!
I am taking what I've learned and applying it toward an experience that I believe can more efficiently, reliably, and intuitively assist Amtrak customers in booking their travel accommodations.